Become a pivotal part of Trudell Medical Limited as a Customer Experience Leader in St. John's, Newfoundland. Drive excellence in patient-first service and operational efficiency with your expertise.

In this leadership role, you will guide a newly formed Customer Experience team, focusing on delivering top-notch service and ensuring accurate order management. Collaboration with internal teams like finance and quality will be crucial, as you’ll handle complex escalations and drive continuous improvement efforts.

Key Responsibilities: • Lead and develop customer experience representatives • Oversee order-to-invoice accuracy and timelines • Manage complex customer issues and escalations • Set and monitor KPIs for team performance • Build strong stakeholder relationships across functions

Requirements: • Post-secondary education in Business or related field • 5+ years in customer-facing roles with leadership experience • Robust knowledge of order management processes • Proven experience in coaching and developing teams • Proficiency with ERP and CRM systems

Use your leadership and analytical skills to enhance customer experience within Trudell Medical in St. John's. #J-18808-Ljbffr

📌 Customer Experience Leader at Trudell Medical (Winnipeg)
🏢 Trudell Medical
📍 Winnipeg