Position Summary:

As a key member of the Commercial Property Management team, the Customer Service Coordinator will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton.

Who You Are:

• You are a professional who is well polished, with superior written and verbal communication skills.


• You can provide exceptional customer service and effectively resolve customer concerns.


• You enjoy being the first point of contact for clients, and will strive to deliver our brand values.

Key Responsibilities:

• Assist tenants and guests of College Plaza with enquiries and direct them to the appropriate resource.


• Accept and dispatch service requests and follow up to ensure services are completed to everyone’s satisfaction.


• Coordinate leasing of parking stalls within the complex. Assist with dealing with illegally parked vehicles.


• Arrange for the purchase and installation of building signage.


• Prepare letters, newsletters, and other communication for the complex.


• Setup, maintain,
  
  
  
  and audit building keys and access cards.


• Program door readers and elevators in the access card software (WinPak).


• Liaise with staff and contract security and ensure they are informed of activities within the complex.


• Plan and organize promotional events for commercial tenants.


• Assume duties of the Chief Fire Warden for the building.


• Other duties as assigned.

Required Skills and Abilities:

• Minimum high school education


• Minimum three years related customer service experience


• Strong inter-personal and time management skills


• Ability to organize, execute and follow up in a timely manner


• Exceptional written and verbal communication skills


• Robust computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, and Teams)


• Prior experience working in property management would be an asset


• Experience in Angus and Yardi software would be an asset


• Security clearance required upon offer of employment