Deliver exceptional customer service as a Guest Services Representative with JLL in Burnaby, BC. Engage clients through proactive and skilled interactions while managing gift card sales and transactions.
As a Guest Services Representative at JLL, you will ensure all customer interactions are courteous and efficient. This role requires a solid understanding of the centre's services, amenities, and retailers. You will create memorable experiences while supporting the Marketing Department and engaging with both shoppers and retailers for their inquiries.
Key Responsibilities:
• Provide outstanding service at the Guest Services kiosk
• Manage gift card sales accurately during shifts
• Educate shoppers about store promotions and services




• Handle customer transactions and mall-related inquiries
• Collaborate with marketing on promotional activities
Requirements:
• High school education or equivalent experience
• Previous customer service experience is preferred
• Strong communication skills, multilingual abilities are an asset
• Flexibility to work evenings, weekends, and holidays
• Proficient in conflict resolution management
Excel in delivering a positive shopping experience for guests with JLL in Burnaby.
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📌 Guest Services Representative at JLL (Burnaby)
🏢 CAN ASA-Jones Lang LaSalle Real Estate Services
📍 Burnaby