Transform the Salesforce platform at Fidelity as a Manager for CRM Support. Lead a team focused on Sales and Service Cloud excellence while thriving in a adaptable hybrid setting.
In this pivotal role, you will oversee the Salesforce Sales and Service platform's operations, ensuring stability and continuous improvements. Your leadership will guide a cross-functional team comprising employees and vendors, prioritizing technical intake and project execution. You will play a key role in stakeholder management and adopting best practices aligned with compliance and governance standards.
Key Responsibilities: - Manage Salesforce Sales and Service operations effectively - Oversee project intake, prioritization,



and delivery - Ensure high service reliability and handle incident management - Align platform changes with risk and compliance governance - Foster adoption through communication and training initiatives
Requirements: - Bachelor’s Degree in relevant field - 5+ years in CRM platform delivery - 2+ years in technical leadership or management - Knowledge of Salesforce architecture and tools - Understanding of financial services sector regulations
Drive impactful CRM solutions at Fidelity while leading a dedicated team.#J-18808-Ljbffr

📌 Salesforce Manager At Fidelity Winnipeg
🏢 Fil
📍 Winnipeg