Join Aviva as a Senior Customer Care Operations Specialist, working hybrid in Oakville, Ontario. Deliver exceptional service and guide customers through the property claims process while contributing to a collaborative team.
This role targets motivated individuals with a passion for customer service and a strong background in property claims. You will serve as a crucial point of contact for customers navigating their claims, ensuring understanding and satisfaction throughout each case. Your expertise in investigating complaints and applying regulatory practices will be essential to achieving positive claim outcomes.
Key Responsibilities:
• Guide customers through property claims investigations
• Resolve customer complaints for positive experiences
• Comply with company regulations in claims processes
• Provide coaching to colleagues during claims handling
• Participate in ongoing training to enhance skills
Requirements:
• 1-3 years of Property Claims Adjusting experience
• Experience in a Call Center Setting
• Licensed in all Atlantic Provinces preferred
• Excellent oral and written communication skills
• Bilingual in French and English is an asset
Maximize your career potential while ensuring outstanding customer experiences at Aviva as you lead in claims operations.
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