Elevate customer experience at Quince as a Customer Care Learning Specialist. This high-impact role focuses on onboarding and training delivery, utilizing technology to enhance learning outcomes.
We are expanding our global Customer Care team with a Learning and Development Specialist. This role involves executing onboarding and enablement practices while leveraging AI and modern digital training formats. Collaborating closely with various departments, you will facilitate effective learning experiences and improve agent proficiency and customer satisfaction.
Key Responsibilities:
• Lead onboarding experiences to accelerate new hires
• Facilitate engaging virtual and live training sessions




• Design hands-on practice environments for effective learning
• Use AI tools to enhance training throughput
• Provide tailored upskilling based on performance trends
Requirements:
• Bachelor's degree or equivalent experience
• 4-6 years in customer experience training roles
• Solid facilitation and coaching skills
• Experience with learning technologies
• Excellent communication skills for feedback delivery
Support Quince in reshaping retail through impactful learning initiatives and world-class customer service.
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📌 Customer Care Learning Specialist at Quince (Toronto)
🏢 The Institute for Performance and Learning
📍 Toronto