Operational Support

Lead Hand - Security

Strait Area Campus

Port Hawkesbury, Nova Scotia

Department of Facilities and Engineering

Continuing Full Time Position: Commencing approximately November 2, 2026

Application deadline: 11:59PM, October 8, 2026

Competition No: 2627-195

Salary Range: $49,788.08 - $52,635.82 annually

Qualifications

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a high school diploma or GED. A college diploma would be considered an asset.


• You have a minimum of 2 years (full time equivalent) of recent and related occupational experience in Security.


• Occupational experience that includes Customer Service, Investigations, and Documentation would be considered an asset.


• Prior experience working in a post-secondary institution, hospital, or similarly complex institutional setting would be considered an asset.


• Incident Command System (ICS) 100 certification would be considered an asset.


• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, CCTV and access control systems.


• You have demonstrated experience providing safe, reliable, and customer focused security services in a public environment.


• You possess a valid Intermediate First Aid certification, and Automated External Defibrillator with child enforcement certification.


• A valid Nova Scotia Drivers License is required for this position.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism.


• You possess excellent interpersonal and communication skills and are able to interact effectively with a diversity of people.


• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.


• Your superb team working skills enable you to contribute positively to a team environment.






• You have specific technical occupational knowledge and skill in using security technologies such as CCTV systems, alarm panels, communication equipment, and electronic access control tools.


• You are familiar working within and committed to complying with OHS policies and procedures.


• You have a proven ability to follow instructions.


• You possess excellent communication skills, including the ability to communicate effectively during high‑pressure situations, ensure accurate and comprehensive reporting, and coordinate efficiently with internal and external stakeholders.


• You possess strong coordination skills, effectively organizing daily security operations, staff scheduling, and task delegation to ensure smooth workflow.


• You demonstrate a strong commitment to excellence in upholding high standards of performance, professionalism, and accountability within all aspects of security operations, while actively fostering a positive and proactive safety culture.


• You show a strong commitment to campus community involvement, by actively participating in campus events, orientations, and safety awareness activities to build trust with students, staff, and visitors.


• You have a proven ability to coordinate emergency response efforts, including fire alarms, medical incidents, lockdowns, and evacuations.


• You have a proven ability to handle confrontational or sensitive situations professionally.


• You are skilled in writing detailed reports, maintaining shift logs, and managing scheduling/staff coverage.


• You are able to meet all physical demands of the role, including sustained walking, responding to emergencies, wearing the assigned uniform, and wearing required PPE (approximately 7 lbs) when operational needs require it.

Responsibilities

• The Lead Hand - Security position reports directly to the Facilities Manager and has a functional reporting relationship to the Regional Public Safety Supervisor.


• This position supports the safety and security of NSCC campuses by performing regular patrols, monitoring access points, and assisting students, staff, and visitors. The role also provides day-to-day supervision and coordination of contract security staff to ensure duties are carried out professionally across the campuses. Responsibilities include responding to incidents, reporting safety concerns, conducting routine safety checks, conducting routine/preliminary investigations and maintaining accurate logs.


• By maintaining a visible, approachable presence and supporting contract staff, this position helps foster a secure, respectful, and service-focused campus workplace.

Additional Information

As a condition of employment, successful candidates are required to provide a Criminal Record Check (CRC) to the Human Resources department before starting employment. Any cost incurred in obtaining this will be at the candidates expense. Candidates will not be discriminated against on the basis of their background check. Our practice is to assess the criminal offence against the requirements of the position; not eliminate a candidate from consideration based on any criminal offence.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Jaclynn Kelly, HR & Talent Consultant, at [email protected]. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately, we cannot accept late or paper applications.