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Training Representative

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Sept-Îles, Quebec, CA

Please note that this position is offered on apermanentbasis. Candidates may be considered for either type of contract depending on the organization’s needs.

Are you ready to lead, train, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for aScreening Contractor Training Representative (SCTR).

As an SCTR, youll be responsible for delivering training following company guidelines. This position also includes coaching, mentoring, and assisting in re-certification.

Job Responsibilities (including but not limited to):

• Delivers on-the-job training (OJT), refresher courses, practical exams and other security and customer service training
• Monitors tests and assessments of screening employees, including supervising practical skills development sessions
• Implements training for new employees, and supports the current hire orientation program
• Provides checkpoint and oversight support, as needed,
  
  
  
  and provides recommendations on certification maintenance
• Provides coaching, correction, and overall feedback to Screening Officers. Intervenes immediately if a part of a screening process was not completed, or if critical processes were performed incorrectly
• Demonstrates a positive partnership with our client to support training programs
  

Qualifications:

• High school diploma or equivalent
• Currently certified as a Pre-Board Screening Officer for a minimum of 12 months, with advanced qualifications, with no PERs
• Must meet the minimum training standards as per the client’s expectations
• Excellent communication and interpersonal skills
• A strategic mindset with the ability to drive results in a dynamic environment
• Employment Type: Permanent

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Customer Service Representative, Training, Customer Service, Operations