Drive success by leading AI adoption with SOCi's creative digital workforce solutions. This remote role empowers customers to transform manual tasks into efficient, autonomous operations.

As an AI Workforce Adoption Manager at SOCi, you will play an essential role in customer success by driving the use of AI capabilities. With expertise in Customer Success, Professional Services, or relevant SaaS roles, you'll collaborate with teams to identify and accelerate adoption opportunities. Your work will ensure that customers realize value from SOCi’s AI-driven platforms while optimizing their workflows and maximizing retention.

Key Responsibilities:
• Drive AI adoption across customer accounts
• Shorten time-to-value for customer AI solutions




• Enable onboarding and operations of AI agents
• Facilitate high-quality customer engagement sessions
• Collaborate with cross-functional teams for adoption success

Requirements:
• 4-6+ years in Customer Success or relevant SaaS roles
• Proven track record of B2B SaaS customer interaction
• Exceptional communication and presentation skills
• Experience with AI-driven solutions preferred
• Bachelor’s degree or equivalent experience

Unlock transformative potential by fostering customer engagement with SOCi’s AI capabilities.
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📌 AI Workforce Adoption Manager at SOCi (Manitoba)
🏢 Coinscapture
📍 Manitoba