Lead customer experiences at Jetson as the Director of Customer Success, focusing on homeowner satisfaction and engagement. Oversee the journey from closed deals to successful installations in a full-time, permanent role.

As the Director of Customer Success, you will manage a team ensuring that customers feel valued and informed as they transition to sustainable energy solutions. Collaborate with various departments to enhance customer interaction and reduce cancellation rates. Expertise in high-volume service environments will be crucial for scaling and maintaining service standards.

Key Responsibilities:
• Lead and develop the Customer Success team
• Manage post-sale cancellations and develop save strategies
• Establish and uphold customer experience standards




• Facilitate customer readiness for installations
• Monitor customer satisfaction and drive review generation

Requirements:
• Bachelor's degree in relevant field
• 7+ years in customer success, including 3+ years in leadership
• Proven success in retention and satisfaction metrics
• Experience with CRM platforms like HubSpot
• Solid analytical and process-building skills

Elevate homeowner engagement and satisfaction through strong leadership and innovative strategies at Jetson.
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📌 Director of Customer Success at Jetson (British Columbia)
🏢 Jetson Home
📍 British Columbia