Become a pivotal part of the global Customer Support Level 3 team as a Senior Technical Support Engineer specializing in IEC 61850 communications. Provide top-notch technical assistance and enhance customer experience in grid automation solutions.
In this influential role, you will offer L3 support for advanced products like GridBeats™ APS, engaging with various teams to ensure excellence in communication protocols and Ethernet networks. Your focus on customer service includes resolving issues, developing training modules, and participating in regional seminars and roadshows. This position not only requires expertise but also the ability to adapt to evolving technologies in the Grid Automation domain.
Key Responsibilities:
• Deliver L3 technical support for product platforms
• Troubleshoot network communication issues effectively
• Prepare customer technical reports and communication
• Develop and update training for customers and internal teams
• Collaborate on R&D; to validate current technologies
Requirements:
• Engineering degree in Communications or related field
• 10+ years in industrial communications
• In-depth understanding of networking protocols
• Ability to travel globally up to 10%
• Fluent in English, additional languages preferred
Use your expertise in IEC 61850 and communication technologies to lead customer success in the Grid Automation sector.
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