Our client is seeking a Project Manager - Customer Success to lead the post-sale customer journey from project handoff through delivery, commissioning, and final acceptance. This role serves as the primary point of contact for customers while keeping project timelines, commercial commitments, and key milestones on track. The ideal candidate will bring strong project management experience, a customer-focused approach, and the ability to coordinate complex projects within a technical or manufacturing setting.

Your Success Will Be Defined By Your Ability To
Lead project handoffs and confirm scope, deliverables, timelines, commercial terms, and customer expectations
Serve as the primary customer contact throughout project execution, providing clear and proactive communication
Manage integrated project schedules, milestones, dependencies, and critical-path activities
Coordinate engineering approvals, manufacturing milestones, testing, shipping, commissioning, and final acceptance
Identify schedule, cost, and delivery risks early and coordinate practical solutions with internal teams
Track billing milestones, project costs, change orders, and overall financial performance
Manage customer-driven scope changes and ensure appropriate documentation and approvals are in place




Coordinate with Engineering, Manufacturing, Finance, Sales, and Operations to keep projects moving forward
Support freight, customs, permitting, site readiness, and other delivery requirements as needed
Capture customer feedback and lessons learned to strengthen future project delivery and client relationships

Your strengths include:
5+ years of customer-facing project management, account management, or customer success experience
Experience in industrial, custom manufacturing, or engineered-to-order environments
Strong experience managing project schedules, dependencies, and multiple concurrent priorities
Ability to work effectively with technical drawings, engineering teams, and manufacturing operations
Familiarity with milestone billing, project costing, logistics, and change management
Excellent communication, customer relationship, and organizational skills
Post-secondary education in Business, Engineering, Project Management, or a related field
PMP designation considered an asset; equivalent complex project experience will also be considered
Experience with ERP systems or cross-border shipping considered an asset

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📌 Project Manager - Customer Success (Alberta)
🏢 RECRUITMENT PARTNERS
📍 Alberta