What is the chance?
You will be responsible for thought leadership, design, execution, reporting, and oversight of the Operational Resilience Business Continuity and Incident Management Team for RBC’s Canadian Personal & Commercial Banking businesses. You will ensure the segment’s ability to prevent, detect, respond to, recover from, and learn from operational disruptions while maintaining delivery of the most critical operations for our clients, in compliance with OSFI’s Operational Resiliency requirements (Regulation E-21). This role is responsible for ensuring all PB & CB teams’ Business Impact Assessments (BIA’s) are maintained, and Business Continuity Plans (BCP’s) are in place to minimize the impact of disruptive events. This role is responsible for developing the incident management program across both segments, and ensuring teams are engaged and aware of their responsibilities in the event of an incident. You will ensure alignment with senior management, all lines of business (LOB) and the second line of defense teams. You will also maintain a governance monitoring mandate that will ensure appropriate risk mitigation strategies are established, such that all stakeholders understand their accountabilities in being compliant with applicable regulatory requirements, internal Key Risk Indicators (KRI’s) and Risk Appetite Measures (RAM’s) related to Operational Resilience.

Job Description
You will be responsible for thought leadership, design, execution, reporting, and oversight of the Operational Resilience Business Continuity and Incident Management Team for RBC’s Canadian Personal & Commercial Banking businesses. You will ensure the segment’s ability to prevent, detect, respond to, recover from, and learn from operational disruptions while maintaining delivery of the most critical operations for our clients, in compliance with OSFI’s Operational Resiliency requirements (Regulation E-21). This role is responsible for ensuring all PB & CB teams’ Business Impact Assessments (BIA’s) are maintained, and Business Continuity Plans (BCP’s) are in place to minimize the impact of disruptive events. This role is responsible for developing the incident management program across both segments, and ensuring teams are engaged and aware of their responsibilities in the event of an incident. You will ensure alignment with senior management, all lines of business (LOB) and the second line of defense teams. You will also maintain a governance monitoring mandate that will ensure appropriate risk mitigation strategies are established, such that all stakeholders understand their accountabilities in being compliant with applicable regulatory requirements, internal Key Risk Indicators (KRI’s) and Risk Appetite Measures (RAM’s) related to Operational Resilience.

What will you do?

Maintain the inventory of PB&CB; Business Impact Assessments (BIA’s) including recovery time objectives for all critical processes

Threat Risk Assessment: Evaluate the likelihood and impact of potential disruptions across geographies

Business Continuity Planning:



Develop and maintain comprehensive BCP’s addressing loss of premises, technology, people, and third parties

Exercise & testing: Parter with key business stakeholders and the Integrated Scenario Testing team to coordinate annual exercise programs (recovery, tabletop, contact) with increasing complexity and coverage

Ensure BCRM requirements as outlined in the RBC enterprise standard are executed successfully and on time

Responsible for execution of Incident Management protocols (e.g. post-incident reviews and implementation of action plans) and coordination with Crisis Management Teams as needed

Execute training and awareness programs to support and uplift a BCM and risk aware culture across PB & CB and ensure strong incident response capabilities

Understand operational risks facing financial services and RBC, proactively engage risk experts to gain a perspective on the ability of CB to prepare for and respond to disruptions

Leverage enterprise & segment tools to ensure the implementation of risk identification, assessment and analysis, and align reporting with operational resilience requirements and areas of continuity risk

Work with Operational Risk colleagues and experts to develop a comprehensive perspective of operational resilience and engage relevant partners to ensure a coordinated and holistic approach to addressing resilience

Leverage enterprise & segment tools to ensure the implementation of risk identification, assessment and analysis, and align reporting with operational resilience requirements and areas of continuity risk

Create data-driven insights to provide valuable and actionable reporting to 1st line of defense senior management and enterprise partners, and ensure regulatory requirements, expectations, notifications are complied with

Act as a subject matter expert for PB&CB; Operational Resilience, Business Continuity Management and Incident Management, supporting any regulatory exams and audit reviews as they arise

What do you need to succeed?
Must-have:

10+ years of related experience, including strong knowledge of Operational Risk, experience in Operational Resilience, and OSFI regulatory requirements

Strong knowledge of Business Continuity Management, regulatory requirements and best practices regarding BCM, IMT, and crisis management

Proficient in risk management methodologies, deployment and execution of policies and procedures

Outstanding communication skills: Clear, concise, and direct in both verbal and written communications; ability to take complex problems/ideas and explain them in plain language

Highly experienced in creating senior executive-level presentations, reporting and materials

Excellent interpersonal skills,



with the ability to build strong relationships with internal and external stakeholders; ability to impact & influence stakeholders across RBC

Solid understanding of Canadian Banking services and processes and experience in implementing appropriate control frameworks for effective risk mitigation

Experience working in a complex, matrix environment and managing diverse stakeholders

Ability to learn quickly, navigate ambiguity, and drive results at pace

RBC Blueprint culture carrier – Live our Purpose, Shape What’s Next, Win as OneRBC, Think Differently, Be Bold & Clear, Grow Great People, Own It, Build Trust Every Day

Flexibility to be on-call to monitor the Incident Management Webex chat and business continuity emails

Nice-to-have:

MBA

PMP

People management experience

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Opportunity to take on progressively greater accountabilities

A comprehensive Total Rewards Program

Leaders who support your development

Job Skills
Adapt Quickly, Always Learn (Inactive), Decision Making, Drive to Impact (Inactive), Operational Delivery, Operational Risks, Regulatory Requirements, Risk Assessments, Strategic Thinking

Additional Job Details
Address
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City
Toronto

Country
Canada

Work hours/week
37.5

Employment Type
Full time

Platform
PERSONAL & COMMERCIAL BANKING

Job Type
Regular

Pay Type
Salaried

Posted Date
2026-10-06

Application Deadline
2026-10-14

Note
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Beyond Referral
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

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📌 Director, Operational Resilience, Business Continuity and Incident Management (Ontario)
🏢 RBC
📍 Ontario