- Sr Solutions Designer CRM
Organization: Health Services Clusters
Ministry: Ministry of Public and Business Service Delivery and Procurement
Description
NOTE:
Deliverable
• Ensure Accessibility standards are met (AODA)

• Design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices

• Planning, implementing and supporting complex CRM systems

• Documenting processes and technical designs and updating build books

• Configurating and integrating Salesforce with other applications using web services or other mechanisms

• Ensure development of application solution is implemented and in accordance with the business requirements

• Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices

• Conducting research and assessment of options for technical design issues

• Contributing to design/development project plans, including work breakdown and resources estimates

• Ensure unit testing meets expected functionality requirements

• Support User acceptance testing, defect management

• Ensuring compliance with architecture framework and system standards, and Agile Development Methodology

• Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications

• Knowledge transfer and documentation as prescribed by the Project Manager and Manager

• Developing and maintaining system design models, program codes, technical documentation, and specifications

• Ensure development of application solution is implemented and in accordance with the business requirements.

Skills: Experience and Skill Set Requirements
Public Sector Experience

5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant





Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred

5%

Salesforce Experience

5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce

Salesforce Certified Platform Developer I

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

3+ years experience with LWC

Salesforce Dynamic Forms.

30%

Design, Analysis, Development and Configuration

Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions

Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments

Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms

Demonstrated experience designing and supporting the development of prototypes and proof of concepts

Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues

Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments

Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities

Experience conducting diagnostics and determining methods to help incident management

Experience implementing AODA compliant solutions

Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)

Experience on Integration: Salesforce with Internal Applications





Should have clear understanding on Security settings, governor limits, platform limitations

Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project

Should be comfortable working in Agile – epics, user stories, features, story points, etc.

Knowledge on MuleSoft is a plus.

35%

Management and Communication Skills

Strong verbal and written communication skills

Solid interpersonal and negotiation skills

Strong consulting skills to engage with all stakeholders

Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I⁢ management decision-makers

Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations

Demonstrated team player with a track record for meeting deadlines

15%

Analytical and Problem-Solving Skills

Excellent analytical, problem-solving, and decision-making skills

Proven and demonstrable troubleshooting and analytical experience

Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications

Experience with providing application fixes to support the user acceptance testing and deployment activities

A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines

Testing and deployment activities.

15%

MUST HAVES:

Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions

Salesforce Certified Experience Cloud Consultant

Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)

Salesforce Dynamic Forms.

Experience implementing AODA compliant solution

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📌 Solutions Designer - CRM - Senior I Health Cluster I Toronto - Onsite (Ontario)
🏢 Analyst Technical Solutions
📍 Ontario