The Human Capital (HC) Operational Excellence Manager will be responsible for leading the HC Operational Excellence team. This role will focus on xLoS process execution and continuous improvement. The manager will collaborate closely with all HC Business Partners (HBCPs) to transform, improve, standardize, and document processes. They will work closely with all areas of the HC team to support a variety of planned and bespoke processes with defined SLAs and KPIs.
The Opportunity Lead the HC Operational Excellence team in executing xLoS processes and continuous improvement initiatives.
Closely monitor service delivery standards and capacity of the team
Collaborate with HCBPs to transform, improve, and document HC processes through standardization, simplification, automation, and GenAI
Support various HC teams in managing planned and bespoke processes with defined SLAs and KPIs
Ensure alignment of HC processes xLoS where possible and provide recommendations for best practices
Monitor and report on process performance, ensuring compliance with established standards
Provide guidance and support to HC teams on process-related issues and challenges
Foster a culture of continuous improvement within the HC team
What You'll Bring Strong understanding of HC processes and best practices
Excellent project management and organizational skills
Ability to analyze and improve processes
Strong leadership and communication skills
Ability to work effectively with cross-functional teams
Knowledge of HC-related regulations and compliance requirements
Agile mindset and solutions-focused approach
Strong technical capabilities and willingness to upskill with current automation tools
Additional experience with process documentation and mapping best practices, or tools such as Alteryx, Power Automate, Power BI, and Copilot Studio,



would be an asset in supporting process improvement, automation, and reporting.
This is a 12-month full time secondment opportunity
The salary range for this position is $90, 530 - $134, 800. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer
Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level.
We reward your impact, and support your wellbeing, through a competitive compensation package,



inclusive benefits and flexibility programs that will help you thrive in work and life.
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred:
Certifications Certifications (if blank, certifications not specified)
Required Skills Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Coaching and Feedback, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Digital Tooling, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics {+ 19 more}
Desired Languages Desired Languages (If blank, desired languages not specified)
Travel Requirements Travel Requirements Not Specified
Visa and Clearance Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date Job Posting End Date October 8, 2026
Accommodation Statement We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

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📌 Human Capital Operational Excellence Manager (Contract) (Ontario)
🏢 PwC International
📍 Ontario