Lead digital servicing initiatives at Sun Life and empower client self-service. This role focuses on strategy execution and data-driven decision-making while working collaboratively with various teams.

As a Director of Digital Servicing at Sun Life, you will play a key role in driving digital transformation to enhance client experience. You'll partner with Digital Channels and Operations to shift client interactions to self-service channels. Your experience in customer journey mapping and call center optimization will be vital in minimizing inbound contact.

Key Responsibilities:
• Develop strategies to enhance digital client self-service
• Collaborate with teams to drive call deflection initiatives
• Create and manage digital servicing roadmaps




• Establish success metrics for digital solutions
• Conduct cost-benefit analyses for digital initiatives

Requirements:
• 5-10 years of experience in digital strategy
• Proven ability to influence senior leadership
• Experience in Agile delivery models required
• Background in financial services preferred
• Bilingual (French, English) for Quebec locations only

Shape client interactions through digital strategies and make impactful changes at Sun Life.
#J-18808-Ljbffr

📌 Director of Digital Servicing Strategy (Ontario)
🏢 Sun Life Financial
📍 Ontario