Elevate your career with Miratech as a Senior Routing Engine Developer. This role focuses on designing and building a cutting-edge routing platform for enterprise-scale contact center operations.
As a key developer, you’ll architect intelligent routing systems that manage voice and digital interactions in real time. Your expertise in Java, Spring Boot, and distributed architectures will be essential. This position requires collaboration across various teams to create scalable, reliable backend services that meet demanding performance standards.
Key Responsibilities:
• Design routing engines for real-time interaction distribution
• Implement algorithms considering skills, capacity, and rules
• Ensure high availability and performance in routing systems
• Maintain APIs for routing configuration and monitoring
• Optimize services for resilience and high concurrency
Requirements:
• 8+ years in software engineering with distributed applications
• Expert in Java and Spring Boot development
• Experience with contact center or CX platforms
• Knowledge of ACD concepts and queue management
• Robust understanding of event-driven architecture
Leverage your expertise in routing and software engineering to transform the contact center experience at Miratech.
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