Become a key player at Aviso as a Senior Incident and Problem Manager. This critical role demands expertise in IT incident management and promises impactful contributions to service stability and operational excellence.

Aviso, a leading wealth management organization, is seeking a Senior Incident and Problem Manager for its Technology Ops & Support Partners team. This senior role involves leading end-to-end IT incident and problem management, ensuring effective major incident response, root cause analysis, and implementation of preventive actions. The successful candidate will enhance ITIL-aligned processes and governance, driving continuous improvements that bolster operational resilience.

Key Responsibilities:
• Lead end-to-end major incident lifecycle processes
• Facilitate communication during major incidents across teams




• Conduct post-incident reviews and root cause analysis
• Manage the problem management process and backlog governance
• Support operational readiness for significant releases

Requirements:
• Bachelor's in IT, Computer Science, or equivalent
• Minimum 5 years in IT operations service management
• Robust ITIL knowledge in incident and problem management
• Experience with ITSM tools like ServiceNow or Jira
• Excellent communication skills across technical and business contexts

Drive service reliability and operational excellence as you shape opportunities at Aviso!
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📌 Senior Problem Manager at Aviso (British Columbia)
🏢 Aviso
📍 British Columbia