Lead operational excellence and transformation initiatives at Capital One in Toronto. This role champions a hybrid ecosystem, driving process improvement and leveraging analytics for strategic decisions.

As the Servicing Delivery Lead, you will direct a diverse operational setting involving Quality Management, Outsourced Services, and Customer Operations. You will oversee cross-functional initiatives, manage vendor ecosystems, and ensure operational rigor. The position demands expertise in data analysis, team leadership, and a commitment to continuous improvement.

Key Responsibilities:
• Direct the hybrid operational infrastructure enhancing customer services
• Lead, mentor, and develop high-performing teams
• Ensure strict adherence to process controls and risk mitigation




• Oversee quality assurance utilizing KPI frameworks and data analytics
• Modernize workflows by integrating AI and automation techniques

Requirements:
• 5+ years in management consulting or operational transformation
• Expertise in cross-functional strategic initiatives and stakeholder management
• 3+ years in team leadership and talent development
• 1+ year utilizing data analytics tools like SQL or Power BI
• Experience in digital enablement and workflow automation

Drive strategic operational changes while leading a diverse team at Capital One Canada.
#J-18808-Ljbffr

📌 Servicing Delivery Lead at Capital One (Ontario)
🏢 Capitalone
📍 Ontario