NOTE:
Assignment Type: This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.
Extension/Amendment Attestation:
Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original SOW.
HSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.
———-
Deliverable Ensure Accessibility standards are met (AODA)
Design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices
Planning, implementing and supporting complex CRM systems
Documenting processes and technical designs and updating build books
Configurating and integrating Salesforce with other applications using web services or other mechanisms
Ensure development of application solution is implemented and in accordance with the business requirements
Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
Conducting research and assessment of options for technical design issues
Contributing to design/development project plans, including work breakdown and resources estimates
Ensure unit testing meets expected functionality requirements
Support User acceptance testing, defect management
Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
Knowledge transfer and documentation as prescribed by the Project Manager and Manager
Developing and maintaining system design models, program codes, technical documentation, and specifications
Ensure development of application solution is implemented and in accordance with the business requirements.
Experience Requirements Public Sector Experience 5+ years of experience
working in the healthcare industry, specifically in maintaining and
supporting systems such as Long-Term Care,



Electronic Medical Records
(EMRs), Hospital Information Systems (HISs), Clinical Assessment tools,
and Ontario Healthcare Reporting Standards (OHRS) compliant
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred
5%
Salesforce Experience 5+ years of experience
(including recent experience) solutioning and hands-on configuring in
Salesforce
Salesforce Certified Platform
Developer I
Salesforce Certified
OmniStudio Developer
Salesforce Certified
Experience Cloud Consultant
Salesforce Certified
Administrator
3+ years experience with LWC
Salesforce Agile Forms.
30%
Design, Analysis, Development and Configuration Demonstrated
experience supporting, developing, maintaining, and configurating
Salesforce solutions
Hands-on
experience configurating and troubleshooting of issues in Salesforce
implementation and its integration with subsidiary systems in
Development and Production environments
Demonstrated
experience configurating and integrating Salesforce with other
applications using web services or other mechanisms
Demonstrated
experience designing and supporting the development of prototypes and
proof of concepts
Demonstrated
experience conducting root cause analysis to troubleshoot and resolve
defects/incidents resolve issues
Demonstrated
experience documenting build books, working with staff on actual
implementation document performance measures of the new environments
Experience
conducting fit/gap analysis between high-level requirements and
Salesforce Public Sector capabilities
Experience
conducting diagnostics and determining methods to help incident
management
Experience
implementing AODA compliant solutions
Experience
with Vlocity platform capabilities, including FlexCards, DataRaptors,
Integration Procedures, Calculation Matrices and Procedures,
OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web




Components (LWC)
Experience
on Integration: Salesforce with Internal Applications
Should
have clear understanding on Security settings, governor limits, platform
limitations
Good
experience in implementing Continuous Integration/Continuous Delivery
(CI/CD) preferably worked in Salesforce implementation project
Should
be comfortable working in Agile – epics, user stories, features, story
points, etc.
Knowledge
on MuleSoft is a plus.
35%
Management and Communication Skills Strong verbal and written
communication skills
Strong interpersonal and
negotiation skills
Strong consulting skills to
engage with all stakeholders
Demonstrated experience
monitoring progress, resolving problems and reporting regularly to
business and I⁢ management decision-makers
Demonstrated experience
developing and/or supporting the development of training and
communication materials in support of large system implementations
Demonstrated team player with
a track record for meeting deadlines
15%
Analytical and Problem-Solving Skills Excellent
analytical, problem-solving, and decision-making skills
Proven
and demonstrable troubleshooting and analytical experience
Demonstrated
experience in analyzing and resolving any problems, issues, or concerns
with systems applications, hardware, software, or telecommunications
Experience
with providing application fixes to support the user acceptance testing
and deployment activities
A
motivated, flexible, detail-oriented, and creative team player with
perseverance, excellent organization and multi-tasking abilities, and a
proven track record for meeting strict deadlines
Testing
and deployment activities.
15%
Supplier Comments Closing Date/Time: 2026-10-14, 1:30 p.m.
Max submission: 1 (one)
Assignment Type – 5 days Onsite
MUST HAVES Demonstrated Hands On – experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
Salesforce Certified Experience Cloud Consultant
Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
Salesforce Dynamic Forms.
Experience implementing AODA compliant solution

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📌 33036 LTC Digi Solutions – Sr Solutions Designer CRMHealth Services Cluster (Ontario)
🏢 Softline Technology
📍 Ontario