RQ11475 - Software Developer - CRM - Senior Provide technical leadership, guidance, and mentorship to developers and technical team members.
Lead by example as a hands‑on contributor while enabling team success and delivery excellence.
Perform code reviews and establish development standards, security controls, and best practices.
Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
Coach and mentor developers, supporting their technical and professional growth.
Act as a subject matter expert and ensure effective transfer of solution‑critical knowledge.
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out‑of‑the‑box capabilities and custom development.
Strong expertise in Dataverse design and development, including data modelling, table relationships, business rules, security architecture, plug‑ins, workflows, data migration, and system integrations.
Design scalable and secure enterprise solutions leveraging Dynamics 365, Power Platform, Azure, and Dataverse.
Develop architecture artifacts, including contextual, conceptual, logical, and physical solution designs.
Define technical roadmaps, integration patterns, and solution deployment strategies.
Ensure solutions align with enterprise architecture standards and best practices.
Development & Delivery
Collaborate closely with Business Analysts, Product Managers, Solution Architects, and stakeholders to refine and translate business requirements into technical solutions.
Develop detailed technical designs, sprint plans, and work breakdown structures within Agile/Scrum delivery frameworks.
Build and configure Power Apps, Power Automate workflows, custom connectors, plugins, and integrations.
Design and implement APIs and integrations with internal and external enterprise systems.
Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams.
Support application deployments, releases, troubleshooting, and ongoing production support.
Design and implement integrations using Azure services and enterprise integration patterns.
Develop cloud-native solutions utilizing Azure Functions, Logic Apps, API Management, App Services, Storage Services, and Key Vault.
Ensure solution scalability, maintainability, performance, and security.
DevOps & Quality Assurance
Lead CI/CD implementation using Azure DevOps and GitHub.
Establish automated deployment and testing practices.
Ensure adherence to software engineering principles, coding standards, and quality assurance processes.
Manage development environments and support large-scale solution deployments.
Leverage AI technologies, including Microsoft Copilot, Generative AI, Agents, and Large Language Models (LLMs), to improve productivity, development practices, solution design, and testing approaches.




Promote continuous learning, innovation, collaboration, and knowledge sharing.
Stay current with Microsoft technology roadmaps and emerging industry trends.
Required Qualifications
Experience
Minimum 7 years of software development experience, including enterprise application delivery.
Minimum 5 years of experience implementing CRM, case management, or business process solutions using Dynamics 365 and Power Platform.
Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
Experience leading cross-functional Agile delivery teams.
Experience delivering solutions in complex enterprise or public-sector environments.
Technical Skills
Microsoft Platform
Demonstrated hands‑on experience with:
Microsoft Dynamics 365
Microsoft Power Platform Power Apps
Power Automate
Power Pages

API Management
Logic Apps
Microsoft Dataverse Data Modelling
Security Framework
Business Rules
Data Integration

Development Technologies
REST APIs and Web Services
GitHub
Visual Studio
SQL Server
Enterprise integration and middleware technologies
Experience designing and implementing complex integrations across multiple business systems.
Solid understanding of API‑led architecture, cloud integration patterns, and enterprise software design.
Experience creating high‑level and detailed solution designs.
Deep understanding of software engineering principles and design patterns.
Requirements Experience and Skill Set Requirements:

Must Haves:

Musthave prior "Lead" experience as a MS Dynamics Developer.

Minimum7 years of software development and enterprise application deliveryexperience.

Minimum5 years of experience implementing Dynamics 365 and Power Platformsolutions and Azure solution design

Workingknowledge of Dynamics interoperability, integration and capability withother Microsoft cloud technologies

Workingknowledge of both low code development and custom development on Dynamics365

Experiencewith Dynamics CRM Customer Service Workspace, Agent experience profile,Session templates, workstream, and routing.

Experiencewith custom. Web API development, ASP.NET . .Net Core, Entity Framework, Azure SQL,DevOps, CI/CD Pipelines etc.

Nice to have:

Prior OPS/Public sector exp.

Skill Set Requirements:

Core Skills & Experience:

Minimum7 years of software development and enterprise application deliveryexperience.

Minimum5 years of experience implementing Dynamics 365 and Power Platformsolutions.

Experiencedesigning, developing,



and implementing permitting, licensing,registration, inspection, compliance, or case management solutions usingDynamics 365, Power Platform, Azure, and Dataverse.

Experiencesupporting end-to-end permit lifecycle management, including applicationintake, review and approval workflows, permit issuance, amendments,renewals, inspections, compliance monitoring, and document generation.

Experiencedelivering CRM, Customer Service, or Case Management solutions.

Experienceleading Agile/Scrum development teams.

Provenexperience in Technical Lead or Senior Developer roles.

Experiencedelivering solutions in public sector or large enterprise environments.

Strongunderstanding of software development lifecycle (SDLC) and Agile deliverymethodologies.

Technical Skills & Architecture:

Hands-onexperience with Dynamics 365 Customer Service and Power Platform.

Strongexpertise in Dataverse, including data modelling, security, andintegration.

Experiencedesigning and developing solutions using Azure services such as:

LogicApps

APIManagement

AppServices

KeyVault

Experiencecreating architecture artifacts including contextual, conceptual, logical,and physical designs.

Strongknowledge of enterprise integration patterns, APIs, and cloud-basedarchitectures.

Experiencedesigning and implementing complex system integrations.

Experiencewith Azure DevOps, GitHub, CI/CD pipelines, source control, and automateddeployments.

Experienceconducting code reviews and establishing development standards and bestpractices.

Demonstratedability to lead, mentor, and coach developers and technical teams.

Experiencecoordinating work across developers, testers, business analysts,architects, and stakeholders.

Strongstakeholder management and client engagement skills.

Abilityto translate business requirements into technical solutions andimplementation plans.

Strongverbal and written communication skills.

Experienceproducing technical documentation, solution designs, and knowledgetransfer materials.

Provenability to facilitate decision-making and resolve technical challenges.

Experiencebuilding collaborative, inclusive, and high-performing teams.

Problem Solving, Innovation & Delivery:

Demonstratedability to analyze complex business and technical problems and developeffective solutions.

Proventrack record delivering projects on time while managing risks,dependencies, and competing priorities.

Experienceleveraging AI technologies such as Microsoft Copilot, AI Agents, and LLMsto improve productivity and solution delivery.

Strongfocus on continuous improvement, automation, and development bestpractices.

Abilityto identify modernization opportunities and drive innovation.

Experiencebalancing strategic architecture decisions with hands-on deliveryresponsibilities.

#J-18808-Ljbffr

📌 11688 (Ontario)
🏢 Zohorecruit
📍 Ontario