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Location Designation: Partially Remote
Location: Montreal, QC, CA, HW2 2R2
Job Requisition ID: 17881
Director, Information Technology - Customer Relationship Management and Marketing
Hybrid Work from home Option. On average, may be expected to be in the office 1-2 days per week.
Who We Are HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students
What You Will Do The IT Director, Information Technology Customer Relationship Management and Marketing is a key position reporting directly to the IT VP, Corporate Functions, with responsibility for directing all aspects of technology solution delivery to support Sales, Marketing, Customer Success, and Services organizations.
The successful candidate will be a clear and decisive communicator with outstanding organizational management and business technology acumen. This director will have outstanding management skills and will be adept at cultivating and maintaining effective working relationships with a variety of parties including internal stakeholders, 3rd - party vendors, external clients, and operational areas within HMH. This includes working with the business partners and stakeholders to understand the business processes, priorities and current risks and issues. The candidate will demonstrate excellent communication skills, judgment, integrity, and leadership.



This position will be in Montreal and may require up to 20% travel to business partner locations
What You Will Need: (Required to perform this role) BS degree in Computer Science, Engineering, or an IT related technical discipline or equivalent work experience
At least 8 years of relevant, progressive experience managing technology projects and solutions/service delivery, including day-to-day oversight of solution architects, developers, technical analysts, QA & testing resources, etc.
At least 5 years of experience managing teams with solution delivery and support responsibilities for SFDC and related customer success, services and sales projects and at least 1 years of experience managing teams with solution delivery responsibilities for website development, web content management, eCommerce, email campaign management, event management, and web analytics.
Hands on experience as a technology project manager, web developer, architect, or engineer.
Integrity – By reputation and consistent performance, they must be viewed by the executive team as trustworthy, and by other levels of the organization as fair and trusted member of the IT team.
Emotional stability and resilience – In the creation of a mature technology service organization, this role will be accountable to various business and technology resources and must consistently demonstrate a calm and assured demeanor
Preferred qualifications How We Work (Competencies)
Connects With Courage




Action Oriented
Physical Requirements Might be in a stationary position for a considerable time (sitting and/or standing).
The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Must be able to collaborate with colleagues via face to face, conference calls, and online meetings.
ABOUT US:
Houghton Mifflin Harcourt is a global learning company dedicated to changing people's lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world. Follow HMH on Twitter, Facebook and YouTube. For more information, visit http://careers.hmhco.com
PLEASE NOTE:
Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

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📌 Director, Information Technology - CRM & Marketing (Quebec City)
🏢 Houghton Mifflin Harcourt
📍 Quebec City