Drive growth with Sobeys Inc. in the Head of E-Commerce Operations role. Oversee operational strategy while enhancing customer experience at our automated facilities across Canada.

As a key leader at Sobeys Inc., you’ll develop e-commerce operational strategies and guide all fulfilment and delivery operations. The role requires expertise in leading multi-site teams and technology-infused operations while building customer-centric practices. Your leadership will enhance service quality, ensure operational efficiency, and meet P&L; commitments.

Key Responsibilities:
• Develop strategies for centralized contact center operations
• Lead e-commerce fulfillment centers and delivery fleets
• Establish logistics and operating standards nationwide




• Utilize data to boost productivity and service quality
• Forge robust partnerships across various functions

Requirements:
• 12+ years in leadership roles in operations or logistics
• Experience in automated fulfillment and grocery sectors
• Proven ability to manage P&L; and operational transformations
• Strong knowledge of compliance, safety, and quality standards
• Effective in workforce management and planning

Lead Sobeys' e-commerce initiatives, shaping service standards, operational excellence, and team development in an evolving retail landscape.
#J-18808-Ljbffr

📌 E-Commerce Operations Leader at Sobeys (Quebec City)
🏢 Sobeys
📍 Quebec City