Start your adventure with the Pomeroy Kananaskis Mountain Lodge as a Resort Booking Agent in Calgary. Provide exceptional service for guest reservations, dining, and experiences for an unforgettable stay.
This agent role requires solid organizational skills and is key in ensuring guest satisfaction at our renowned resort. You'll handle reservation inquiries, upsell opportunities, and manage group bookings to meet financial goals. Perfect for individuals who thrive in an empowering workplace, this position offers remarkable growth potentials.
Key Responsibilities:
• Handle guest calls and emails about reservations
• Qualify and upsell reservations to meet targets
• Manage group reservation details accurately
• Provide timely responses to guest inquiries
• Process deposits and other general tasks
Requirements:
• Previous experience as a Reservations or Front Desk Agent
• Knowledge of Opera and Marriott Systems is a plus
• Strong organizational and interpersonal skills
• Ability to work independently with attention to detail
• Business or Hospitality degree is an asset
Deliver outstanding customer service while enriching guest experiences at the Pomeroy Kananaskis Mountain Lodge.
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