Become a pivotal part of Trudell Medical Limited as a Customer Experience Leader in St. John's, Newfoundland. Drive excellence in patient-first service and operational efficiency with your expertise.
In this leadership role, you will guide a newly formed Customer Experience team, focusing on delivering top-notch service and ensuring accurate order management. Collaboration with internal teams like finance and quality will be crucial, as you’ll handle complex escalations and drive continuous improvement efforts.
Key Responsibilities: - Lead and develop customer experience representatives - Oversee order-to-invoice accuracy and timelines - Manage complex customer issues and escalations - Set and monitor KPIs for team performance - Build strong stakeholder relationships across functions
Requirements: - Post-secondary education in Business or related field - 5+ years in customer-facing roles with leadership experience - Solid knowledge of order management processes - Proven experience in coaching and developing teams - Proficiency with ERP and CRM systems
Use your leadership and analytical skills to enhance customer experience within Trudell Medical in St. John's.#J-18808-Ljbffr

📌 Customer Experience Leader At Trudell Medical (Winnipeg)
🏢 Trudell Medical
📍 Winnipeg