Become a Customer Care Specialist with SGS Canada in Burnaby, Canada. Deliver exceptional support to valued customers through phone, email, and chat while managing inquiries efficiently.

In this full time position, you will be the primary contact for customer service, ensuring accurate claim processing and assisting customers with our online portal. A strong emphasis is placed on multitasking and maintaining organized customer information to enhance service delivery and satisfaction.

Key Responsibilities:

- Respond promptly to customer inquiries via multiple channels
- Analyze customer claims and ensure policy adherence
- Assist customers with online data submission and troubleshooting
- Organize and manage customer documents meticulously
- Coordinate with departments to resolve complex issues

Requirements:

- Proven customer service experience
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Proficiency in Microsoft 365 and technology tools
- Detail-oriented with high organizational skills

Contribute to customer satisfaction through organized support and effective solutions at SGS Canada in Burnaby.

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📌 Customer Care Specialist in Burnaby (Surrey)
🏢 elder care com
📍 Surrey