Step into a role as a Bilingual Customer Success Manager with net2phone Canada, a VoIP provider dedicated to enhancing communication for businesses. Leverage your customer support skills in a hybrid work environment while building relationships and driving success.

In this full-time position, you’ll play a crucial role in ensuring client satisfaction by proactively addressing their needs. You'll manage relationships while upholding net2phone's solid commitment to a seamless customer experience. Your fluency in both French and English, along with 2-3 years in customer service, will facilitate success in this role.

Key Responsibilities:

- Build strategic relationships with clients
- Proactively identify upsell opportunities
- Manage churn risk and resolution
- Support clients with communication tool adoption
- Collaborate with internal teams to ensure satisfaction

Requirements:

- 2-3 years of customer experience
- Bilingual in French and English
- Strong organizational skills and attention to detail
- Willingness to learn about diverse businesses
- Ability to manage multiple tasks effectively

Become an integral part of net2phone’s mission to deliver outstanding customer success.

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📌 Bilingual Customer Success Manager at net2phone (Ottawa)
🏢 net2phone
📍 Ottawa