Elevate your career with AGI as a Passenger Service Agent, delivering first-class service to travelers in a agile airport environment. Engage with customers, manage ticketing, and ensure safety procedures are followed.

As a key player at Alliance Ground International, you will provide exceptional customer service while assisting passengers with check-in, boarding, and baggage handling. Your outgoing personality and commitment to safety are essential in this customer-facing role.

You will use your communication and critical thinking skills to address concerns and assist with reservation queries, contributing to a seamless travel experience.

Key Responsibilities:

- Deliver exceptional service according to AGI and airline standards
- Manage ticket counter and gate interactions professionally
- Process ticketing,



reservations, and refund transactions
- Address customer concerns regarding baggage and ticketing
- Communicate flight information and ensure passenger readiness

Requirements:

- Minimum 18 years of age with high school diploma or GED
- Authorization to work in the U.S. or Canada
- Completion of SIDA training for airport access
- One year of relevant customer service experience preferred
- Strong communication and time management skills

Stand out in the airline industry by providing quality service and ensuring passenger satisfaction as part of the AGI team.

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📌 Passenger Service Agent at AGI (Calgary)
🏢 lliance Ground International
📍 Calgary