General information

Client Services Representative
(Job ID #2026.141C)

Department: Community Services
Division: Service Excellence
Status: Casual
Location: Georgina Leisure Pool/MURC
Hours of Work: Casual, On-Call/As needed
Number of Positions: 3
Salary: $31.46 per hour
Vacancy Reason: More needed
Date Posted: October 8, 2026
Date Closing: October 21, 2026

Come work with us!
Employment with the Town of Georgina offers an chance to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

Position Purpose
To provide reception and administrative/clerical support for Town recreation & cultural facilities. For full details, please see attached job description.

Minimum Qualifications and requirements
¿ High school diploma or equivalent academic level;
¿ One year previous office and customer service experience, including experience in a customer service/public facility;
¿ Must possess or attain within four weeks of hire, current Standard First Aid/CPR ¿C¿ certificate, issued by a provider recognized by WSIB;
¿ Police Vulnerable Sector Check.
¿ Strong knowledge/background of recreation, aquatic and/or cultural programs;
¿ Strong customer service/public relations skills;
¿ Ability to work shifts and/or weekends as necessary;

How to apply
Qualified candidates are invited to submit a detailed resume with cover letter indicating how your qualifications meet our requirements. Please apply by 4:30 p.m. on the closing date, quoting your name, position title and Job ID #2026.141C in the Subject line by e-mail to [email protected]. The assessment process may include a practical test and/or interview.

Committed to diversity and a barrier-free environment
The Town of Georgina is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We encourage applications from people with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s)



and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.

We thank all candidates for their interest, however only those being considered will be contacted.

Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection. Further information concerning the collection of personal information should be directed to the Human Resources Department.

JOB DESCRIPTION

Title:

PT Client Services Representative

Department:

Community Services

Division:

Client and Business Services

Job Grade:

7

Employee Group:

CUPE 905.03

Position Summary

To provide reception and administrative/clerical support for Town recreation & cultural facilities.

Responsibilities

- Greets the public and answers public inquiries in person, by email and by telephone, including the monitoring of departmental incoming email mailbox for response and/or redirection;

- Responsible for processing registration and facility bookings including customer follow up;

- Collects, on a daily basis, all incoming transactions including admissions, passes, rentals, program registration fees, vending machine coins and prepares invoices as necessary;

- Processes all transfers and refunds as approved by the Supervisor (or designate) and maintains accurate and up to date records on all transactions;

- Processes all accounts payable as requested and assigns account numbers to same for managers/supervisors authorization;

- Balances all monies, prepares banks deposits and delivers same to the bank on a regular basis;

- Reviews daily cash balance reports and advises supervisor of any discrepancies;

- Monitors and records, daily, participants¿ numbers to ensure facility capacities are within the regulated limits in respect of programming spaces;

- Provides clerical/administrative support to the Supervisors/Managers as required, including but not limited to: generating registration,



reservation, daily close reports, processes form letters, including approved letters, memos, reports, statistical information and other documentation;

- Assists in the facilitation of birthday parties and program activities, including set up and takedown as required;

- Supports the delivery of site specific special events as required/requested;

- Assists the Supervisor (or designate) with scheduling of the casual receptionists as necessary;

- Assists the Supervisor (or designate) with statistics and analysis of cash related documentation for reports and budget purposes;

- Maintains and updates the telephone and messaging systems as requested;

- Maintains an up to date record of program and first aid supplies, point of sale merchandise and vending machine supplies for the facility inventory, and recommends and orders items upon Supervisor/Manager approval;

- Maintains the reception areas/welcome desks and office to ensure it is clean and presentable at all times;

- Photocopies and distributes correspondence and other material as required;

- - Reports equipment failure to Supervisor (or designate);

The foregoing is intended to outline the general description of the duties and responsibilities for this position. It is not intended nor should it be interpreted as a complete description. The Town of Georgina reserves the right to amend this position description at any time provided that such change does not represent a substantive change in the purpose or essential nature of the position.

Minimum Qualifications

- High school diploma or equivalent academic level;
- Strong knowledge/background of recreation, aquatic and/or cultural programs;
- One year previous office and customer service experience, including experience in a customer service/public facility;
- Skill and efficiency in the use of computer software including ActiveNet software program, word processing, spreadsheet applications, internet and email;
- Must possess or attain within four weeks of hire, current Standard First Aid/CPR ¿C¿ certificate, issued by a provider recognized by WSIB;
- Strong customer service/public relations skills;
- Ability to work shifts and/or weekends as necessary;
- Valid Class 'G' Driver's license and reliable vehicle;
- Six months period of adjustment, orientation and adaptation on the job with the organization;
- Police Vulnerable Sector Check.

📌 Client Services Representative (Georgina)
🏢 Town of Georgina
📍 Georgina