Job Description

We are seeking an experienced, friendly, and highly organized Dental Patient Coordinator to join our busy and growing dental practice in Mississauga.

The ideal candidate will have a minimum of 2 years of experience working in a dental office, excellent communication and multitasking skills, and a strong commitment to providing exceptional patient care.

We are looking for a motivated team player who thrives in a rapid-paced environment, takes initiative, and can confidently manage front desk responsibilities.

Key Responsibilities

- Greet patients warmly and provide exceptional customer service.
- Manage appointment scheduling, confirmations, and patient recalls.
- Coordinate treatment plans and follow up with patients regarding outstanding treatment.
- Process dental insurance claims, predeterminations, and payments.
- Verify insurance coverage and explain benefits and treatment costs to patients.
- Manage patient accounts, outstanding balances, and collections.
- Answer incoming calls, respond to emails, and address patient inquiries professionally.
- Maintain accurate and up-to-date patient records.
- Work closely with dentists, hygienists, and dental assistants to ensure smooth daily operations.
- Follow office protocols and maintain an organized and efficient front desk.

Qualifications

- Minimum 2 years of dental reception or dental patient coordination experience REQUIRED.
- Dentrix experience preferred.
- Strong knowledge of dental insurance claims, billing, and treatment coordination.
- Excellent communication, organizational, and customer service skills.




- Ability to multitask and prioritize responsibilities in a busy dental environment.
- Strong attention to detail and problem-solving abilities.
- Professional, dependable, and positive attitude.
- Ability to work independently and as part of a team.

Schedule & Availability

Candidates MUST be available to work:

- Full-time hours
- Two evenings per week: 12:00 PM – 8:00 PM
- Alternating Saturdays: 8:00 AM – 4:00 PM

Please apply only if you can accommodate the required schedule.

What We Offer

- Friendly, professional, and supportive team environment.
- Established and growing dental practice.
- Opportunity for professional growth and development.
- Competitive compensation based on experience.

How to Apply

If you are an experienced Dental Patient Coordinator who is passionate about patient care and enjoys working in a busy, team-oriented dental practice, we would love to hear from you!

Please submit your resume through Indeed.

Only candidates who meet the minimum 2 years of dental office experience and required availability will be considered.

Pay: $22.00-$26.00 per hour

Expected hours: No less than 36.0 per week

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking

Ability to commute/relocate:

- Mississauga, ON L5V 2Y1: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have a certificate/diploma in Dental Office Administration?

Experience:

- Dental receptionist: 2 years (required)
- Dental office administration: 2 years (required)

Licence/Certification:

- CPR Certification (preferred)

Location:

- Mississauga, ON L5V 2Y1 (preferred)

Work Location: In person

📌 Dental Patient Coordinator (East Credit)
🏢 Heartland Health
📍 East Credit