NTT DATA Services is seeking a full-time Clinical Service Desk Analyst for a 24x7 support environment in healthcare. Utilize your technical troubleshooting and communication skills to assist healthcare professionals effectively.

As a Hospital Clinical Service Desk Analyst, you will play a vital role offering Level 1 and Level 2 support to clinicians and healthcare users. Your responsibilities will include troubleshooting clinical applications like Epic, Cerner, McKesson, and more.

The ideal candidate excels in customer service and problem-solving within a fast-paced support setting.

Key Responsibilities:

- Provide patient-focused service desk support to healthcare professionals
- Troubleshoot technical issues with clinical applications




- Assist with user access and application functionality queries
- Document incidents accurately in the service management system
- Communicate effectively with internal teams and clinicians

Requirements:

- 4+ years in service desk or technical support roles
- 1+ year of hands-on troubleshooting experience
- Robust verbal and written communication skills
- Ability to work flexible 24x7 shifts
- Customer-service-oriented with multitasking capability

Enhance healthcare technology support while ensuring top-notch service to clinical teams at NTT DATA.

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📌 Clinical Service Desk Analyst NTT DATA (Halifax Regional Municipality)
🏢 NTT DATA
📍 Halifax Regional Municipality