We are looking for a service-driven, detail-oriented individual to join our Member Solutions Centre team in Toronto, Ontario in a contract opportunity with potential for a permanent role. In this role, you will support members through a variety of communication channels, resolve inquiries with care and accuracy, and help create a positive experience at every stage of the interaction. This position is ideal for someone who brings strong customer service instincts, financial services awareness, and the ability to balance problem-solving with relationship-building.

Responsibilities:

- Respond to member questions received by phone and digital channels, providing timely, courteous, and accurate support.
- Manage each inquiry from initial contact through resolution, ensuring members receive clear updates and appropriate follow-up.
- Record interactions thoroughly in internal systems so information remains current, organized, and accessible.
- Handle sensitive or escalated concerns promptly, involving leadership or external partners when additional support is required.
- Verify member identity and apply privacy and compliance procedures consistently while maintaining efficient service flow.
- Coordinate referrals to branch teams or specialized advisors when a member’s needs are better served through in-person or advanced financial support.
- Promote relevant products, services, and current campaigns by identifying opportunities that align with member needs and financial goals.
- Contribute to day-to-day operations by supporting scheduling, special assignments, cross-team collaboration, and continuous improvement efforts.
- Maintain current knowledge of organizational policies, service offerings, and mandatory training requirements to deliver informed guidance.
- Participate in committees or workplace initiatives as needed and assist with additional duties that support the overall success of the team.




- At least 2 years of recent experience in a financial institution or in a high-volume call centre environment with comparable responsibilities.
- Strong verbal and written communication skills with a detail-oriented, empathetic, and solutions-focused approach to member service.
- Ability to assess information carefully, recognize inconsistencies, and make sound decisions when handling financial or account-related inquiries.
- Working knowledge of financial institution operations and member service best practices.
- Proficiency with business software and service platforms, including Microsoft Word, Excel, Teams, CRM tools, and call centre applications.
- Experience supporting customer service, complaint resolution, billing-related inquiries, and sales or service promotion activities.
- High school diploma required.

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📌 Member Solutions Centre (Toronto)
🏢 Robert Half
📍 Toronto