Lead enterprise account strategies as Account Director at Forma.ai. Drive renewals, growth, and customer success with deep B2B SaaS expertise, promoting overall value realization.
As an Account Director, you will strategically manage a portfolio of enterprise accounts post-go-live. This senior role demands solid analytical skills and commercial ownership, where you will translate customer needs into actionable performance programs using the Forma.ai platform. Build relationships across sales compensation leaders, RevOps, and finance to ensure maximum adoption and growth.
Key Responsibilities:
• Own full QBR cycle for every account
• Build success plans tied to customer outcomes
• Monitor platform adoption signals proactively
• Lead account recovery strategies during risks
• Drive expansion opportunities quarterly
Requirements:
• 5–8+ years in B2B SaaS account management
• Strong analytical and CRM proficiency
• Excellent communication skills with executives
• Experience with complex sales stakeholder navigations
• Ability to identify churn signals early
Drive enterprise growth and customer success through strategic leadership at Forma.ai.
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📌 Account Director - Enterprise Customers (Toronto)
🏢 Forma.ai
📍 Toronto