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The Supervisor of Customer Service will ensure that customers will receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all CSA’s within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor willalso provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses. Actively contributes to an environment of employee and customer engagement.

Here’s where you’ll have an impact:

People Leadership

• Provide customer service excellence to meet customer and employee needs


• Create a coaching and development culture for all employees which embraces a passion for health and wellness


• Supervise and provide support to all CSA’s


• Manage CSA’s by scheduling, recruiting and performance management


• Manage the hiring process for Front Store CSA’s


• Conduct and coordinate recent hire orientation/on-boarding process


• Manage store operations as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit


• Provide superior customer service to meet customers needs


• Resolve customer issues

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered


• Ensure that WHMIS,OH&S and other regulatory requirements and procedures are implemented and maintained

Financial

• Perform administrative duties as required


• Balance cash according to company policies


• Identify and correct cash discrepancies


• Complete daily sales reporting


• Perform payroll functions






• Manage cash office expenses

Personal/Professional Development

• Thoroughly understand all relevant company programs


• Attend training as required


• Maintain knowledge of current industry trends

Employee Engagement

• Be known as the “employer of choice” by actively supporting an environment of employee engagement

Other Duties

• Provide feedback for continuous improvement


• Assist in all store functions as required


• When required, responsible for management of keys and secure lockup of store


• Responsible for ensuring that OH&S, and other regulatory requirements and procedures, are implemented and maintained


• Other duties as required

What you bring to the table

• Above average communication skills (both oral and written)


• Full knowledge of Front Store operations and programs


• Proficient use of SAP, Chainware and POS


• Full knowledge of total store operations and policies

Required

• High school diploma


• 1 year supervisory experience

Preferred

• Undergraduate Degree


• A combination of education and experience may be considered

Customer Service

• Interpersonal Skills


• Job Knowledge


• Decision Making/Problem Solving


• Managing for Results


• People Development


• People Management


• Team Leadership


• Enthused Selling

• May be required to lift up to 50lbs


• Two person lift required for weights exceeding 50lbs


• Ability to stand for long periods of time


• Physical work including; but not limited to bending, lifting, and reaching


• Exposure to varying temperatures over short periods of time


• Exposure to sanitation and cleaning chemicals


• Flexible hours and overtime