Join a agile team as a Service Desk Engineer in Calgary, focusing on IT support for managed-service clients. This full-time, hybrid role emphasizes endpoint management and escalated ticket resolution.
We are seeking a skilled professional with over three years of IT support experience, particularly in multi-client or managed service settings. Your expertise in Microsoft 365 administration and endpoint management will be crucial. A willingness to participate in an on-call rotation and work on-site a couple of days each week is required.
Key Responsibilities:
• Resolve escalated support tickets for Windows and macOS
• Administer Entra ID, Intune, and Jamf effectively
• Contribute to runbooks and knowledge base documentation




• Engage actively in the on-call rotation once every six weeks
• Support endpoint and identity administration for clients
Requirements:
• Minimum 3 years in IT support, with MSP experience preferred
• Proficient in Microsoft 365 administration
• Based in Calgary, on-site 1-2 days weekly
• Strong skills in endpoint management and troubleshooting
• Ability to handle escalations professionally
Bring your IT expertise and customer focus to handle escalated client issues with our managed services team.
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📌 IT Support Engineer Calgary Hybrid
🏢 XCofinite
📍 Calgary