Lever, Inc. is seeking a CX Operations Manager to design and own the knowledge base, onboarding, and continuous education for support agents. You will optimize workflows, partner with QA and BPO teams, and drive self-service improvements across multiple time zones in a fully remote setup. The role emphasizes data-driven CX improvements, collaboration with AI initiatives, and a proactive approach to policies and escalations. Canada-based, remote, with solid ownership expectations.
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📌 Remote CX Ops Lead - Training, Knowledge & Automation (Winnipeg)
🏢 Lever
📍 Winnipeg
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