Enhance customer satisfaction as a Customer Care Technician with Madison Group. This role emphasizes hands-on repairs, proactive service, and ensuring an exceptional homeowner experience.

In this position, you will report to the Manager of Customer Care and actively collaborate with the on-site team. Your dedication to addressing both expressed and unexpressed customer needs will be paramount. Utilize your handyman skills to deliver timely and skilled repairs to exceed our customers expectations.

Key Responsibilities:
• Complete work orders from the Customer Care team
• Conduct inspections and diagnostics for repairs
• Perform drywall, plumbing, and minor fixture repairs
• Communicate effectively with customers and trades
• Document service notes and required materials

Requirements:
• Strong customer service orientation and skills
• Valid Ontario driver’s license and good driving history
• Solid handyman experience in completing repairs
• Proactive in troubleshooting construction challenges
• Ability to work independently and in a team

Focus on delivering outstanding service while fostering a positive and inclusive atmosphere at Madison Group.
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📌 Customer Care Technician at Madison Group (Toronto)
🏢 MADISON GROUP
📍 Toronto