Job Summary

At The Elite Job , we are driven by excellence and a commitment to customer satisfaction. We are currently seeking a highly motivated and detail-oriented Assistant, Operations, Customer Service to join our growing remote team. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others. You will be the bridge between our customers and internal operations, ensuring smooth communication and execution of day-to-day business functions.

Key Responsibilities

- Serve as a primary point of contact for customer inquiries through email, chat, or phone.

- Provide outstanding support by resolving issues, answering questions, and offering appropriate solutions in a timely manner.

- Collaborate closely with the operations and logistics teams to ensure customer orders are processed, shipped, and delivered smoothly.

- Assist with administrative tasks such as data entry, report generation, and updating customer records.

- Monitor and track customer issues to ensure follow-up and resolution within service-level agreements.

- Identify and escalate priority issues to the relevant departments.

- Contribute to ongoing improvements in service quality and internal processes.

- Maintain a high level of professionalism and empathy in every customer interaction.

Required Skills and Qualifications

- Excellent written and verbal communication skills.

- Strong organizational and multitasking abilities.

- High attention to detail and accuracy.

- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace.

- Comfortable using CRM platforms, ticketing systems, or other customer service tools.

- Self-motivated, reliable, and capable of working independently.

- Positive attitude and willingness to learn.

Experience





- Minimum of 1-2 years of experience in a customer service, administrative, or operations support role (remote or in-office).

- Experience in e-commerce or online service-based environments is a plus.

Working Hours

- Flexible work from home schedule with core hours from 9:00 AM – 5:00 PM (EST) , Monday to Friday.

- Occasional weekend or evening availability may be required depending on operational needs.

Knowledge, Skills, and Abilities

- Strong understanding of customer service principles and best practices.

- Ability to work collaboratively with cross-functional teams.

- Critical thinking and problem-solving skills.

- Adaptable and able to handle shifting priorities in a agile environment.

- Familiarity with remote work tools such as Zoom, Slack, and Trello is a plus.

Benefits

- Competitive salary and performance-based bonuses.

- Fully remote work environment.

- Paid time off (vacation, sick days, and holidays).

- Health, dental, and vision insurance packages (where applicable).

- Career development opportunities and ongoing training.

- Supportive and inclusive team culture.

Why Join The Elite Job?

At The Elite Job , we do not just offer a job—we offer a meaningful career. You will be part of a team that values innovation, teamwork, and integrity. Whether you are looking to grow your skills or build a long-term career in customer operations, we provide the environment and resources to support your journey. Join us and become a part of a company that genuinely values your contributions and promotes from within.

How to Apply

Interested candidates should submit their updated resume and a brief cover letter outlining their relevant experience to us with the subject line: Application – Assistant, Operations, Customer Service.
Applications will be reviewed on a rolling basis. Early applications are encouraged.

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📌 Assistant, Operations, Customer Service (Kingston)
🏢 The Elitejob
📍 Kingston