Elevate customer service excellence as a Customer Engagement Lead at ROCKWOOL in Milton, Ontario. Drive strong relationships and proactive solutions in this in-office role to enhance customer satisfaction.

This position is vital to the Supply Chain Customer Service team at ROCKWOOL. As a lead with at least 5 years of experience, you will manage critical customer accounts and drive service improvement initiatives. You’ll collaborate with various teams, monitor performance metrics, and participate in strategic customer meetings.

Key Responsibilities: • Act as primary customer advocate for service delivery • Lead end-to-end management of service disruptions • Monitor service performance metrics and manage escalations • Collaborate with planning,



operations, and customer service teams • Facilitate cross-functional communication during recovery meetings

Requirements: • Minimum 5 years in Customer Service or Supply Chain • Proven track record managing strategic customer accounts • Solid interpersonal and relationship-building skills • Proficiency in SAP and Microsoft Office Suite • Valid passport with willingness to travel

Join ROCKWOOL to enhance customer engagement and build lasting relationships. #J-18808-Ljbffr

📌 Customer Engagement Lead in Milton
🏢 ROCKWOOL International A/S
📍 Milton