Elevate your career with Sun Life as a Senior People Operations Specialist. This hybrid role requires expertise in HR operations, payroll, and customer service to support our vibrant teams.
As a Senior People Operations Specialist, you will handle complex inquiries and provide critical operational support across regions, including Canada and the U.S. Your HR knowledge, especially in Workday and ADP GlobalView, will be key in executing vital functions such as Workforce and Advantages operations. You will also focus on continuous improvement initiatives and enhance service delivery processes with management collaboration.
Key Responsibilities:
• Resolve complex HR inquiries and transactions efficiently
• Manage case escalation processes in Workday




• Coach stakeholders on HR self-service tools
• Interpret policies for sensitive issues resolution
• Collaborate on improving inquiry management processes
Requirements:
• Experience in HR operations and customer service
• Proficiency in Workday and ADP GlobalView
• Strong communication and relationship management skills
• Attention to detail and problem-solving capabilities
• HR Shared Services background is an asset
Support Sun Life in enhancing operational excellence while making a meaningful difference to clients and communities.
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📌 Senior Specialist in People Operations at Sun Life (Toronto)
🏢 Sun Life Financial
📍 Toronto