North Hill Mazda | Calgary, AB | $40,000 - $45,000 Annually
As a Junior Parts/Service Advisor at North Hill Mazda, you are the primary point of contact between customers and the service/parts department, responsible for communicating recommended parts, repairs, and ensuring a smooth, transparent experience.
Key Responsibilities
Greet customers and assess vehicle service needs
Write up repair orders with accurate, detailed descriptions of work requested
Communicate with technicians to determine necessary repairs, parts, and timelines
Present estimates and obtain customer authorization before work begins
Upsell additional maintenance and repair services based on manufacturer recommendations and vehicle inspection results
Keep customers updated on service status and any changes to cost or timeline
Review completed work with customers and process final invoicing
Maintain CSI (Customer Satisfaction Index) scores through follow-up calls and issue resolution
Manage a daily schedule to meet shop capacity and technician availability
Maintain accurate records in the dealership's service management system
Qualifications
Previous automotive experience preferred
Strong communication and customer service skills
Basic mechanical knowledge sufficient to explain repairs to customers
Valid driver's license in good standing
Solid attention to detail and problem-solving skills
Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds) an asset
Perks: Our employees enjoy a comprehensive perks package which includes health, dental, life & disability. You will also receive dealership employee pricing in all departments.
Schedule: Tuesday - Saturday
About us: North Hill Mazda has been providing unparalleled service to our customers for over 50 years. Our guiding principle is that people come first. That's why we offer a diverse work setting that encourages professional and personal growth.
What to expect when you apply: Successful applicants will be contacted by phone for an onsite interview.
📌 Junior Parts/service Advisor Calgary
🏢 North Hill Mazda
📍 Calgary
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