Enhance customer relationships as a Customer Solutions Specialist with goeasy. Engage, educate, and empower clients in their financial journey while promoting our lease-to-own services.
At goeasy, we’re proud to empower Canadians through financial solutions. As a Customer Solutions Specialist, you will cater to customer needs, manage accounts, and drive sales of our home goods and financial services. Ideal candidates will have a sales-oriented mindset with proven communication skills, enabling them to foster trust and build lasting customer relationships.
Key Responsibilities:
• Build robust customer relationships through various communication methods
• Analyze customer needs to recommend suitable financial products
• Maximize sales through effective cross-selling strategies
• Manage and update customer accounts diligently
• Conduct skilled collection activities while maintaining empathy
Requirements:
• Proven customer service experience in retail or finance
• Solid multitasking abilities with attention to detail
• Comfortable engaging in sales calls and difficult conversations
• Availability to work varied shifts within operational hours
• Must have a valid Driver's license and the ability to lift 50+ pounds
Drive positive customer experiences and business growth as a Customer Solutions Specialist at goeasy.
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