Job Description Technical Lead – IVR & Contact Center Applications Location: Toronto, ON Work Mode: 4 days hybrid Skill Required • Lead the design, development, implementation, and support of IVR and Contact Center applications. • Solid experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). • Experience in contact flow design, call routing, self-service solutions, and speech recognition. • Knowledge of CTI integration, APIs, web services, and backend system integrations. • Experience with cloud-based contact center solutions and telephony technologies. • Solid project management and stakeholder management skills. • Familiarity with Agile/Scrum methodologies. • Excellent problem-solving, communication, and leadership skills. • Robust knowledge of AWS Amazon Connect.
Requirements Java
📌 Technical Lead – Ivr & Contact Center Applications Toronto
🏢 Astra North Infoteck
📍 Toronto
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