Second-line support for our managed-service clients: endpoint and identity administration, escalations from Tier 1, and small changes. Part of a healthy, well-staffed on-call rotation.
Full time Calgary (hybrid) Managed Services
What you'll do
- Resolve escalated tickets across Windows, macOS, and M365
- Administer Entra ID, Intune, and Jamf
- Contribute to runbooks and knowledge base articles
- Take part in the shared on-call rotation (roughly one week in six)
What we're looking for
- 3+ years in IT support, at least one in an MSP or multi-client setting
- Strong with Microsoft 365 administration and endpoint management
- Based in the Calgary area, able to be on-site one to two days a week