Become a MomentMaker® with TLS, where your empathy transforms every customer conversation into a meaningful experience. As a remote role, you’ll connect with clients via voice, email, and chat while making a positive impact.
TLS is seeking a dedicated Customer Engagement Specialist based in Canada. Your role involves connecting with customers, sharing information, and helping them feel valued. Your empathetic communication skills will be vital in finding the best solutions in every interaction, all while following brand guidelines.
Key Responsibilities:
• Connect with customers via phone, email, or chat
• Schedule appointments and provide essential information
• Listen actively and propose the best solutions
• Record accurate details to maintain brand standards
• Collaborate with your team for a outstanding experience
Requirements:
• Natural ability to make others feel valued
• Strong verbal and written communication skills
• Tech-savvy with comfort in learning recent systems
• Ability to stay calm in rapid-paced situations
• Available for evening and weekend shifts
Bring your compassionate communication and problem-solving skills to become part of TLS's mission as a MomentMaker®.
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