Whitby Oshawa Honda is currently seeking an Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose/Summaryof Position:
Handle all incoming service calls and emails for service appointments
Advise and promote recommended scheduled maintenance
Answer customer inquiries, concerns and provide assistance where needed
Input and maintain vehicle/customer information in the computer system
Complete outbound reminder calls and emails to schedule appointments
Identify and escape customer concerns with the management team usingour process

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.
Passionfor delivering a consistently exceptional customer experience
Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone
Energizedby challenges; driven to improve efficiencies, learn and grow




Proactive self-starterwith a desire for accountability
Operateswith the highest level of integrity
Exceptionalinitiative, high energy and positive attitude
Processdriven with impeccable organization and prioritization abilities
Abilityto analyze a problem and provide an effective solution in a rapid-pacedenvironment
Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:
Previous Dealership Service Department Appointment Booking experience preferred
Preferred Previous customer service/administrative experience required
Experience with CDK or Dealermine an asset

Why We're Awesome:
Commitmentto an exceptional employee experience
Employeeand Family Assistance Program
Collaborativework setting, group support and ongoing training

Whitby Oshawa Honda is an equal chance employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at or feedback @whitbyoshawahonda.com to make your needs known in advance.
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📌 Service Appointment Coordinator Whitby (Canada)
🏢 CanadaOne Auto Group
📍 Canada