Enhance guest experiences as a Bilingual Guest Services Agent at Fairmont Chateau Laurier in Ottawa. Utilize your language skills and customer service knowledge in a welcoming hotel setting.
This part-time, permanent position requires fluency in English and French while focusing on delivering exceptional service. Key responsibilities include assisting tour check-ins, handling guest registrations, and managing emergency team duties. The role is ideal for those with prior front desk experience who thrive in busy settings.
Key Responsibilities:
• Provide exceptional services to guests and tour groups
• Register guests efficiently during check-in and check-out
• Generate reports for hotel departments as needed
• Assist in crisis and emergency situations
• Uphold all safety and service standards in the hotel
Requirements:
• Fluent in English and French, both spoken and written
• Experience as a Front Desk Agent in hotel settings
• Proficient in cash handling and computer systems
• Ability to work evenings, weekends, and overnight shifts
• Detail-oriented with strong decision-making skills
Immerse yourself in the vibrant atmosphere of Fairmont Chateau Laurier and elevate guest experiences while speaking both official languages.
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