Transform the Salesforce platform at Fidelity as a Manager for CRM Support. Lead a team focused on Sales and Service Cloud excellence while thriving in a adaptable hybrid environment.

In this pivotal role, you will oversee the Salesforce Sales and Service platform's operations, ensuring stability and continuous improvements. Your leadership will guide a cross-functional team comprising employees and vendors, prioritizing technical intake and project execution. You will play a key role in stakeholder management and adopting best practices aligned with compliance and governance standards.

Key Responsibilities:
• Manage Salesforce Sales and Service operations effectively
• Oversee project intake, prioritization, and delivery




• Ensure high service reliability and handle incident management
• Align platform changes with risk and compliance governance
• Foster adoption through communication and training initiatives

Requirements:
• Bachelor’s Degree in relevant field
• 5+ years in CRM platform delivery
• 2+ years in technical leadership or management
• Knowledge of Salesforce architecture and tools
• Understanding of financial services sector regulations

Drive impactful CRM solutions at Fidelity while leading a dedicated team.
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📌 Salesforce Manager at Fidelity (Ontario)
🏢 Fil
📍 Ontario