Lead a global support team and drive customer success as an Application Support Manager at Enverus. Focus on operational excellence and enhancing customer experiences in energy software solutions.

Enverus seeks a skilled Application Support Manager to oversee a frontline customer support team. This leadership role emphasizes developing team talent, improving performance metrics, and resolving complex customer issues. By partnering with Product and Engineering teams, you will enhance customer outcomes and support processes effectively.

Key Responsibilities:
• Lead and coach the global support team to foster talent
• Monitor service levels, customer satisfaction, and productivity metrics
• Analyze support trends to drive continuous improvement




• Collaborate with cross-functional teams for better processes
• Manage complex customer escalations to ensure timely resolution

Requirements:
• Bachelor's degree preferred
• 5+ years in customer support leadership, ideally in SaaS
• Proficient in Microsoft Office, particularly Excel
• Experience with Salesforce or JIRA preferred
• Knowledge of energy software solutions is a plus

Elevate customer support and operational performance as part of Enverus’s mission to provide accessible energy solutions.
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📌 Application Support Manager at Enverus (Alberta)
🏢 Jobvite
📍 Alberta