ABOUT TRIEC
We are TRIEC, a not-for-profit on a mission to fast-track skilled newcomers into careers, not just jobs! Canada thrives when professionals can put their education, expertise, and ambition to work. Yet too much immigrant talent gets sidelined by barriers that have nothing to do with skill. We are here to change that.

We do this by building bold, innovative solutions that connect immigrants to the labour market -and by bringing together the people who make that possible: employers, community organizations, government, and the broader ecosystem. As recognized leaders in this space, we don't just participate in the conversation - we convene it.

For employers, TRIEC is a trusted partner. We help you tap into a deep pool of immigrant talent, meet emerging workforce needs, and build workplaces where diversity and inclusion aren't just values on a wall - they're part of how you operate. From talent recruitment to retention, from professional networks to inclusive culture, we equip you with the programs and resources to get it right.

ROLE SUMMARY
The Director of Innovation & Operations blends two core functions: keeping the organization running smoothly (operations) and pushing it forward (innovation).

The Director is responsible for strategically guiding TRIEC initiatives aimed at integrating skilled immigrants into the Canadian workplace in a timely manner and in roles commensurate with their education and experience. The Director oversees innovation and digital transformation; operational planning and leadership; operations management; funders, partnerships and external relations; performance measure and reporting; process innovation and continuous improvement of programs and initiatives. The Director provides stewardship of human resources, finance management and fundraising to ensure TRIEC’s strategic goals in these areas are met. The Director also oversees ongoing efforts to seek out and secure funding for programs and projects and is a key member of the leadership team.

Reports to: CEO
Direct Reports:

(Finance) Senior Manager, Finance & Operations

(Finance) Manager, Finance & Operations

(Digital) Database Analyst and Data Systems Specialist

(Digital) Manager, Digital Campaigns and Fundraising

(Digital) Manager, Technology

Works closely with the Director of Programs & Partnerships, Senior Manager, Learning Initiatives and Sr. Manager, Strategic Communications.

Hybrid Work Arrangements:
TRIEC operates on a hybrid work arrangement comprising a mix of in-office and work from home. Under this arrangement,



full-time employees will be required to work in-person at the office 2 days per week.

Compensation:
$95,000 per year, plus employer-paid benefits package. This is a full-time, one-year contract position, which may be extended subject to funding availability.

RESPONSIBILITIES
1. Operations Management

Oversee day-to-day organizational functions (HR, finance, IT, facilities, admin systems)

Manage budgets, resource allocation, and financial oversight in partnership with finance leads

Ensure compliance with legal, regulatory, and funder requirements

Develop and monitor internal policies, processes, and systems for efficiency

Manage vendor relationships and procurement

Oversee risk management and organizational sustainability planning

Support staff management, performance management systems, and workplace culture

2. Innovation & Digital Transformation

Develop and lead the organization's digital transformation strategy, aligned with our mission and strategic plan

Identify emerging technologies and digital trends relevant to the nonprofit and workforce development sector

Oversee the selection, implementation, and optimization of digital platforms (CRM, data systems, program delivery tools, websites, and digital communications)

Lead the technology modernization of internal operations and program delivery

Ensure digital systems are scalable, secure, and user-friendly for staff, partners, and clients

Builds a culture of continuous improvement and experimentation within the organization

Use data and analytics to drive decision-making and measure impact

3. Strategic Planning & Leadership

Translates the organization's mission, strategic and annual plans into operational goals

Work with senior leadership team, contributing to organization-wide strategy

Reports to the CEO and the board on operational performance, risk management, financial reporting, and operational issues.

Manage cross-departmental coordination so programs, fundraising, and operations align

4. Partnerships & External Relations

Builds and maintain relationships with partners, funders, and stakeholders relevant to operational or innovation goals

Supports the development of proposals for ongoing and new programs and initiatives, in collaboration with appropriate staff





Contributes to and reviews program reports to funders

Liaises with funders/corporate sponsors as necessary

Represent the organization at sector tables, working groups, or with government/community partners

Identify opportunities for collaborative or scalable solutions across the sector

5. Performance Measurement & Reporting

Establish KPIs and metrics to track both operational efficiency and program/innovation impact

Prepare reports for funders, board members, and stakeholders

Ensure accountability and transparency in how resources are used

6. Other Management and Leadership Responsibilities

Member of the senior leadership team

Leads strategic and business planning activities, establishing objectives, setting targets and allocating resources.

Develops a framework for the ongoing enhancement, evaluation and optimization of existing programs to ensure their success and maximize benefits

REQUIRED SKILLS AND QUALIFICATIONS

University degree in a related field, with 8+ years of progressive experience in operations or organizational management, including 5+ years in a senior leadership role overseeing HR, finance, IT, and administrative functions.

Sound understanding of financial management, including budgeting, forecasting, and funder reporting, along with knowledge of Ontario employment legislation and CRA and nonprofit compliance requirements.

Strong strategic planning, change management, and communication skills, including reporting to a CEO and Board.

Experience leading digital transformation, including CRM implementation, data systems, and program delivery platforms.

Experience in the nonprofit, workforce development, or immigrant employment sector, including working with funders such as the federal and Ontario provincial governments.

Practical experience with Salesforce or another nonprofit CRM, data visualization tools, and AI or automation tools.

Additional experience in fundraising, digital campaigns, or representing an organization at sector-level forums and stakeholder tables would be an asset.

TRIEC is an equal-opportunity employer and is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to an employment opportunity, please advise TRIEC of any accommodation, if required, which would enable you to be interviewed in a fair and equitable manner. Information received relating to these measures will be addressed confidentially.

For more information on TRIEC, please visit www.triec.ca.

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📌 Director, Innovation & Operations (Ontario)
🏢 Toronto Region Immigrant Employment Council (TRIEC)
📍 Ontario